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SNAFU Catchers announces Second Cycle of R&D Partnerships

with IBM, KeyBank, New Relic and Salesforce.


The second cycle of the SNAFU Catchers consortium is underway with an expanded set of partners. The Toolbox@IBM team are now joined by KeyBank, New Relic, and Salesforce.


Toolbox@IBM (formerly Whitewater) provides IBMers with world-class tools to drive whole team collaboration and agile software delivery.


KeyBank is one of the nation’s largest bank-based financial services companies, with assets of approximately $137.7 billion. For more than 190 years, they’ve been working to help our clients, communities and employees thrive by building enduring relationships as the company where people want to work, bank and invest.


New Relic provides the real-time insights that software-driven businesses need to innovate faster.  Its cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects.


Salesforce is the world’s #1 customer relationship management (CRM) platform with cloud-based applications for sales, service, marketing, and more.

The Ohio State University-based SNAFU Catchers team are working with each partner to examine anomalies and anomaly response processes. These results are being used to identify project candidates for the new cycle. The partners will jointly choose the project for cycle two later this year.


The new round of explorations will expand on the themes identified in cycle one and described in the Stella Report ( These themes include: controlling cost of coordination in chat ops during anomalies, visualizing cascades of anomalies, locating dark debt, facilitating recalibration (“I didn’t know it worked that way”), and learning to anticipate service-degrading events.  

The consortium creates synergies across leading-edge thinkers and progressive, high aspiration organizations.  We welcome you to follow our journey over the next year as we periodically blog about the Consortium activities in understanding and aiding SNAFU Catching and SNAFU Catchers.

website:   - contact: David Woods at   

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