SNAFU Catchers at DevOps Days Columbus
Sep 29, 2018
1 min read
The SNAFU Catchers took part in the Columbus DevOps Days. You can see what we said here:
Mental Models: why saying I didn't know it worked that way is a sign of expertise not incompetence - Laura Maguire
The Root Cause and the wrong path - Asher Balkin
At https://netellercasinoplay.com, I've seen how often a hidden assumption about how something is supposed to work only surfaces right before things fall apart, so the mental models talk really struck a chord. The reframe that admitting you're surprised is a clue rather than a confession makes a lot of sense to me. The trapeze analogy for coordination works too: whether you're catching a partner or handling a handoff, trust and timing are everything.